Empower your business with Surfly’s universal co-browsing solution, enabling seamless customer interactions through live collaboration. Whether you’re integrating Surfly into your live chat platform or embedding it in your existing customer support systems, this innovative technology enables you to unlock the full potential of your site.
Why Surfly Co-Browsing?
Surfly’s co-browsing tool is designed to elevate interactive customer support by enabling live collaboration. This reduces resolution times and enhances customer satisfaction. Surfly’s robust in-built features make it an ideal choice for businesses seeking to provide guided experiences without compromising security or user experience.
How to Implement Co-Browsing with Surfly for Interactive Customer Support and Live Customer Guidance
- Session Sharing: Surfly enables a user (customer) to share their web session with another user (agent) without requiring downloads or installations, simplifying live chat co-browsing.
- Live Interaction: Both the customer and the agent can view and interact with the same web page in real-time. This includes clicking, scrolling, and typing, which delivers seamless live customer guidance.
- Privacy Control: Sensitive information like passwords or other private fields is automatically masked, ensuring privacy during sessions while maintaining effective interactive customer support.
- Seamless Integration: Surfly works on any website without requiring changes to the site—there is no co-browsing code needed. This ensures that integration is seamlessly straightforward.
- Additional Features: Features like video chat, screen annotations, and file sharing enhance live chat co-browsing experiences, offering more interactive and collaborative solutions.
Use Cases for Surfly Co-Browsing
- Enhanced Live Chat - Combine Surfly with your live chat system to provide live chat co-browsing for customer guidance. This reduces back-and-forth communication and makes for much improved customer service.
- Sales Demos - Collaborate with potential clients during sales calls to showcase products or services in real time.
- Technical Support: Help customers troubleshoot issues by guiding them through your platform with ease.
Why Choose Voitec for Surfly?
Voitec’s expertise ensures a smooth implementation of Surfly’s co-browsing tool, tailored to meet your business requirements. We provide comprehensive support, training and resources to help you harness the full potential of interactive customer support.
Get Started Today
Ready to transform your customer support experience? Contact us to learn more about implementing Surfly co-browsing and schedule a demo. Let’s make interactive customer support a reality for your business.
Frequently Asked Questions
Co-browsing, or collaborative browsing, allows agents to interact with customers’ web browsers in real time, guiding them through processes or troubleshooting issues.
Surfly uses advanced encryption and never stores any data from sessions, ensuring your interactions are safe and compliant.
Yes! Surfly offers flexible APIs and SDKs for seamless integration with various platforms.
Resources
Click to view our Surfly guide and whitepaper.