What is a Cloud Contact Centre?
With the proliferation of technology in all aspects of our lives, businesses are being forced to change and adapt. Increasingly, businesses are moving from a reliance on traditional forms of infrastructure to new technologies and platforms to stay relevant in an ever-changing market. One significant way this is happening is through the introduction of cloud-based
Top Benefits of a Cloud Contact Centre
Cloud contact centres are network-based services that enable you to handle customer interactions, provide customer service and take customer calls online through a web-accessible platform. CX CLOUD® is a cloud contact centre solution that helps businesses to maximise the value of their customer interactions. With CX CLOUD®, all interaction channels – including email, SMS, social
Innovation in Customer Experience
Amaze your customers with an in-person experience The rapid evolution of technology is changing the fabric of society. Advanced technology is empowering consumers, providing access to a wider range of services, and altering the way in which we engage with organisations. To help address and leverage these changes, companies must harness innovative methods that build
Hosting Your Help Desk In The Cloud
If your business wants to provide the best possible level of customer service to your clients, you should certainly be looking at hosting your help desk in the cloud. With almost infinite scalability and flexibility, and reduced overheads, the cloud-based model offers myriad benefits to businesses of all sizes. Switching to cloud-based technology can significantly
Voitec Partners with Surfly for Even Better Client Outcomes
At Voitec, we are excited about our strategic partnership with Surfly. Surfly offers an advanced co-browsing technology that allows you to share your browser in real time, video chat with clients, and share documents securely to promote exceptional customer experiences. Their technology can help you improve myriad aspects of your business, from sales to customer
The Business Case for Cloud Based Contact Centres
Cloud-based contact centres are a network-based service that gives your business the ability to take customer calls and handle customer interactions entirely online via a web-accessible platform. They operate on a subscription model and provide services remotely to businesses. Businesses are increasingly beginning to adopt cloud-based contact centres because of the innovative and forward thinking