Contact Centre Pain Points – Part II: Agent-Centred
Pain points are specific problems within your user journey that can negatively affect the overall experience. Removing or mitigating these pain points can create a seamless interaction that has multiple positive flow on effects for your business. In this series, we are focusing on the most common pain points experienced by customers, by contact centre
Contact Centre Pain Points – Part I: Customers
What are the main call centre pain points, and how can they be solved? Every business will experience pain points, and it’s important that these are identified and mitigated so that your organisation can continue to offer an optimal experience for your customers and employees. In this series, we will explore the most common pain
GPT 4 Chatbots and the Future of Conversational AI
Conversational AI is one of the hottest topics right now. Unless you’ve been living under a rock, you will have heard about OpenAi’s ChatGPT, and how it is revolutionising the way students write essays, and changing the way businesses operate. But the truth is that artificial intelligence has been around for well over a decade.
Top 5 Customer Experience Tools for 2023
The end of the year is fast approaching and now is the time to confirm your customer experience solutions for 2023. If you want to offer your customers a better experience next year, you need the best in customer-centric, smart technology solutions. There are a number of tools on the market which allow you to
Top 5 Checklist for Cloud Contact Centre Solutions
Thinking of moving to a cloud contact centre solution? Cloud contact centres present many advantages for modern businesses, allowing for a seamless customer experience and greater profitability for your company. However, not all cloud solutions are the same. Partnering with the right cloud technology company is a strategic move and must be appropriately considered by
Voitec Partners with Peak Amplify
Take Customer Experience to the Next Level for Businesses in Australia and New Zealand Improving customer experience and driving business performance with Webex Calling Software distributor, Voitec announces a strategic partnership with Peak Amplify for Webex Calling Wallboard and Analytics products. Peak Amplify is an Australian, award-winning Cisco Software Development Partner, providing software add-ons, integration