Oracle Co-browse Sunset: Why Surfly is the Best Alternative for Enterprise Co-browsing Needs
As Oracle Co-browse sunsets on December 31st, 2024, businesses that rely on co-browsing technology to enhance their customer support face the need to find a new solution. Surfly, a leader in universal co-browsing, offers a powerful solution that not only fills the gap left by Oracle Co-browse but also expands functionality, ease of use, and
The Importance of Customer Experience within the Healthcare Sector
Patients often seek healthcare services at their most vulnerable times. This makes delivering an exceptional customer experience paramount. A seamless, stress-free interaction can significantly enhance the overall care journey. As healthcare providers strive to modernise their communications infrastructure, Voitec stands out, bringing to Australia and New Zealand innovative solutions designed to transform the healthcare operator
Broken Lines! Voice AI a Game Changer for Continuous Communications for the Healthcare Sector
In the wake of the Optus network outage on the 8th November 2023, the fragility of Australia’s telecommunications infrastructure was starkly revealed. The outage not only disrupted everyday life but also posed, significant challenges to critical services, including hospitals and healthcare providers. The Australian Government’s report released on the 30th April 2024, on the incident
Transforming the Customer Experience: CX CLOUD® Seamless CRM Integration with Microsoft Dynamics
In today’s fast-paced business environment, providing exceptional customer service is crucial for maintaining customer satisfaction and loyalty. A well-integrated contact centre solution can significantly enhance customer interactions and streamline operations. Empower your customer service team and personalise the customer experience with CX CLOUD® and its seamless customer relationship management (CRM) integration into Microsoft Dynamics.
The Omnichannel Customer Experience
The omnichannel customer experience (CX) refers to creating a seamless and integrated experience for customers across various channels and touchpoints. It involves delivering a consistent and cohesive experience regardless of the customer’s interaction point, whether it’s via a conversation with a live agent, an email exchange, live chat functionality using an AI-powered chatbot, co-browsing and screen sharing, interactive voice response (IVR), and more.
Now available via App Stores – samwin Mobile Agent
The samwin Mobile Agent is enabling businesses greater convenience and flexibility for their team. The latest generation of the samwin Mobile Agent is available in the app stores for Android and iOS. The samwin Mobile Agent shares key functionality with the professional samwin Web Agent, expanding the samwin Agent family with a mobile application for Android and Apple devices. The mobile app helps minimise business disruption, staying connected, when an agent needs to complete work away from their desk.