Better Connections. Better Support. A Better Student Experience.
The way you communicate shapes every interaction – from first enquiry to graduation. As student expectations evolve and the learning environment becomes increasingly hybrid and digital-first, communication systems play a critical role in how universities connect, support, and deliver value to their communities. Across Australia and New Zealand, higher education institutions are reassessing how well their current systems meet the needs of students and staff in a modern, fast-moving world.
Student Experience Expectations
Today’s students expect quick, personalised, and frictionless support—through channels that mirror their everyday digital lives. Whether they’re reaching out for help, information, or guidance, long wait times and disconnected systems leave them feeling frustrated and disengaged.
Hybrid Learning & Remote Work Models
With students learning from anywhere and staff working across campuses or remotely, communication needs to be seamless and accessible. Outdated tools can’t support the flexibility and responsiveness that hybrid environments demand.
Data-Driven Intelligence
There’s power in knowing what students need - before they ask for it. Institutions are recognising the value of communication insights to improve engagement, refine services, and deliver more proactive, personalised support.
Scalability & Cost Management
Universities are managing tighter budgets, fluctuating enrolments, and fewer international students. Fixed, high-cost systems make it hard to adapt quickly or scale up and down as needed - adding pressure to already stretched resources.
Security & Compliance
Protecting student data is non-negotiable. With privacy standards tightening across Australia and New Zealand, institutions must ensure every communication touchpoint is secure, compliant, and built with data protection in mind.
Legacy Infrastructure & Integration
Many institutions are still tied to legacy telephony systems that don’t integrate with the tools they rely on - CRMs, learning platforms, or student management systems. This disconnect slows down service, creates silos, and limits the ability to deliver a truly connected student experience.
Ready to Reimagine Student Communication?
For Student Services
You’re on the front lines of student engagement. Fast, clear, consistent and collaborative communication helps you meet students where they are, guide them when they need it most, and make every interaction feel personal.
For IT Leadership
For Operations Teams
Use Cases
Enhancing Student Support & Collaboration with Surfly Co-Browsing
Discover how co-browsing is helping universities deliver real-time, collaborative support to digital-native students – right inside their browser. From enrolment to admin tasks, see how institutions are creating smoother, more personalised experiences at every step.Let’s Talk About What’s Next
Solution Briefs
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