Heedify Attendant Console

Elevate Your Customer Service with a Seamless Microsoft Teams Attendant Console

Delivering exceptional customer service starts with the right technology. Heedify Attendant Console is a professional, cloud-based teams attendant console that simplifies call management and enhances customer interactions. Designed to integrate seamlessly with Microsoft Teams, Heedify ensures that receptionists can efficiently manage calls and streamline workflows—all from a single, intuitive interface.

Whether you’re a small business or a large enterprise, Heedify’s reception console for Microsoft Teams enhances communication, allowing you to focus on delivering outstanding service.

Key Benefits

Instant setup: 100% native to Microsoft Teams, Heedify attendant console is up and running in less than an hour, regardless of your PSTN connectivity option.
Cloud-based scalability: Whether you have a single receptionist or a large-scale team, Heedify’s micro cloud services adapt to your business needs.
No additional infrastructure: A fully cloud-based attendant console for Microsoft Teams, eliminating the need for on-premises infrastructure—simply grant permissions and start using it immediately!

The Microsoft Teams Receptionist Console Your Staff Will Love

Empower your receptionists with a teams receptionist console that integrates seamlessly with Microsoft Teams. No more juggling between applications—calls ring directly in the receptionist console, allowing receptionists to handle communications efficiently within a familiar interface.

Key Features

Advanced Call Management: Use drag-and-drop, double-clicks, or shortcuts for blind transfers, consults, and holding calls.
Unified Contact Management: Access internal and external contacts from the same interface.
Teams Presence Integration: Sync with Microsoft Teams presence, Active Directory, and Outlook Calendar for optimised workflows.
Live Queue View: Monitor call queues in real-time to improve response times.

Optimised Performance for Professional Receptionists

Why Heedify stands out as the best attendant console for Microsoft Teams:

Advanced Call Queuing: Features like skill-based routing, in-queue position announcements, and VIP prioritisation ensure that customer queries are handled efficiently.
VIP Contact Handling: Prioritise high-value customers, reducing wait times and enhancing customer satisfaction.
Powerful Analytics: Track performance with real-time and historical reporting using Power BI.
PSTN Flexibility : Compatible with Microsoft Calling Plans, Direct Routing, and Operator Connect.

Why Choose Heedify?

Native Teams Experience: No additional software required. The Heedify attendant console is fully integrated within Microsoft Teams.
Effortless Setup: Get started in under an hour with an easy installation and Microsoft Teams integration.
Free 30-Day Trial: Experience the full capabilities of Heedify teams receptionist console risk-free. Contact us today to get started!

Bring Your Customer Service to the Next Level

With Heedify’s reception console for Microsoft Teams, your receptionists will have everything they need to provide exceptional service while making the most of your Microsoft 365 investment.