Simplify and enhance customer experience and get ultimate flexibility with cloud contact centre solutions.
CX CLOUD® suits businesses of every size and industry, allowing you to bring a new contact centre online within days, and new agents within hours or even minutes, offering users rich omni channel features in a powerful and intuitive agent interface.
Enjoy instant scalability, security, and disaster recovery, dedicated with total flexibility and agility.
FLEXIBILITY
CX CLOUD® allows your business the flexibility to eliminate capital expenditures and reduce IT overheads by removing on premises servers. Let your trusted partners take care of updates, upgrades and hardware so you can get back to the business of supporting your customers.SECURITY
Housed in a secure data centre, CX CLOUD® delivers the resilience, performance and security needed to deliver contact centre services to customers quickly and securely.SCALABILITY
Easily scale operations up or down for operational agility when needed. Utilise the intuitive browser-based interface to get agents and supervisors up to speed and productive fast.PAY AS YOU GO
Affordable access to high-powered software that may otherwise be unobtainable through conventional purchasing methods. Pay only for what you use.
A Flexible, Virtualised Call Centre
CX CLOUD® offers an entire suite of multimedia communication applications in a unified and comprehensive customer experience management platform. This means that customer service agents can deploy any combination of voice communications, email, real time chat and social media to securely address customer queries.
All data is stored on our private servers to ensure that it is thoroughly secured. This offers unparalleled analytical possibilities to help optimise communications for both agents and customers. With instantaneous reporting and quality monitoring applications, authorised supervisor users can have more information at their disposal to drive productivity.
This customer service solution can be deployed instantaneously, to replace or complement existing communications infrastructure and employment structure. It also offers unrivalled flexibility in terms of operations, allowing for a decentralised network of customer-service agents to work in a variety of locations.
Customer Story: Eastern Plant Hire Focused on Customer Excellence in Business Continuity Planning
A Flexible, Virtualised Call Centre
CX Cloud offers an entire suite of multimedia communication applications in a unified and comprehensive system. This means that customer service agents can deploy any combination of voice communications, email, real time chat and social media to securely address customer queries.
All data is stored on our private servers to ensure that it is thoroughly secured. This offers unparalleled analytical possibilities to help optimise communications for both agents and customers. With instantaneous reporting and quality monitoring applications, authorised supervisor users can have more information at their disposal to drive productivity.
This customer service solution can be deployed instantaneously, to replace or complement existing communications infrastructure and employment structure. It also offers unrivalled flexibility in terms of operations, allowing for a decentralised network of customer-service agents to work in a variety of locations.
Whitepapers
Business Case for Cloud Contact Centre
Cloud Contact Centre and the CX
The Case for Proactive Outbound Notifications
Cloud Contact Centre Mistakes to Avoid
Solution Briefs
CX CLOUD® Product Brochure
CX CLOUD® Module Brochure – Agent
CX CLOUD® Module Brochure – Supervisor
CX CLOUD® Module Brochure – Virtual Assistant
INSIGHTS
Broken Lines! Voice AI a Game Changer for Continuous Communications for the Healthcare Sector
In the wake of the Optus network outage on the 8th November 2023, the fragility of Australia’s telecommunications infrastructure was starkly revealed. The outage not only disrupted everyday life but also posed, significant challenges to critical services, including hospitals and healthcare providers. The Australian Government’s report released on the 30th April 2024, on the incident
Transforming the Customer Experience: CX CLOUD® Seamless CRM Integration with Microsoft Dynamics
In today’s fast-paced business environment, providing exceptional customer service is crucial for maintaining customer satisfaction and loyalty. A well-integrated contact centre solution can significantly enhance customer interactions and streamline operations. Empower your customer service team and personalise the customer experience with CX CLOUD® and its seamless customer relationship management (CRM) integration into Microsoft Dynamics.
How The Right Technology Choices Can Help Your Contact Centre
Modern contact centres rely on sophisticated technology to operate at their full potential. Using the right mix of technology to support live agents improves productivity, enhances the customer service experience, provides opportunities to coach and retain talented staff, and ultimately boosts customer loyalty and revenue. There are many types of technology available to businesses looking
What Is A Customer Service Desk (And How Do They Improve Customer Experience)?
Does your company have a customer service desk? The modern customer service desk is a comprehensive support centre, offering a single point of customer contact for a business. Service desk software incorporates many methods of communicating with customers, storing customer information, and analysing data. For a business to experience success, it is vital that it
How CX CLOUD® Can Maximise Your Contact Centre’s Potential
Agility and the speed to adapt has proven to be a critical business continuity factor over the past year. Cloud adoption – and cloud contact centres – accelerating faster than expected prior to the global COVID-19 pandemic. 2020 has highlighted more than ever the need to have an efficient and effective contact centre for customers
Maintaining Balance Between Live Agents and AI in a Cloud Contact Centre
In an increasingly fast-paced world, the expectations of modern consumers are continually evolving. Now more than ever, customers expect almost immediate responses from businesses when they have a question or issue. Recent data gathered by Salesforce reveals that 64% of consumers expect real-time responses, with millennials in particular having an expectation of instant replies. While