Category: CX CLOUD®

CX CLOUD® strategic partner, Enghouse Interactive a leading developer of a comprehensive portfolio of contact centre software and services, today announced that its contact center as-a-service offering, Contact Centre: Service Provider (CCSP), has been awarded the 2017 Cloud Computing Excellence Award by Cloud Computing magazine. This honour is bestowed upon companies that have most effectively

Cloud technology has transformed the industry by effectively removing the need for enterprises to own, operate and manage an on-site contact centre system. However, many contact centres are still not utilising the technology to its full potential. In this article, we will reveal the worst mistakes you can make when deploying and using cloud contact

According to the DMG 2015/2016 Cloud-Based Contact Centre Infrastructure (CCCI) report from DMG Consulting, CX CLOUD® strategic partner. Enghouse Interactive popular Contact Center: Service Provider (CCSP) solution is now the most widely used cloud contact centre platform in the world. It is this pedigree that led CX CLOUD® to choose Enghouse Interactive and CCSP as