As we step into 2025, businesses across Australia and New Zealand are poised to harness transformative technologies that redefine customer experiences as part of the customers first point of contact. While some industry sectors are racing ahead, others cautiously test the waters, underscoring the varied pace of innovation adoption. Here’s a closer look at how
In the wake of the Optus network outage on the 8th November 2023, the fragility of Australia’s telecommunications infrastructure was starkly revealed. The outage not only disrupted everyday life but also posed, significant challenges to critical services, including hospitals and healthcare providers. The Australian Government’s report released on the 30th April 2024, on the incident
Computer Telephony Integration (CTI) and Customer Relationship Management (CRM) are mutually-beneficial technologies that should be integrated. Integration opens up a whole range of benefits for call centres and sales teams, as well as corporations seeking to economise and improve CRM. Developments in software mean integration is as simple as finding a provider and having the
