The customer experience starts with the first point of contact. Equip your reception and operator attendant staff with the tools to more efficiently manage incoming calls, creating a better service experience for your customers. Attendant consoles offer superior call routing and distribution for a more streamlined and professional approach.
Discover how attendant console solutions can improve your business.
Simplified and Powerful Call Handling
Our attendant console solutions put you in control of your customer call handling. With powerful software to allow faster and easier call handling, our tools offer seamless call distribution, queue management and toggling functionality. With full integration to your digital environment, you can optimise the use of directories, staff status information and reporting tools. Improve productivity with smart analytics and better call management to increase performance across the business.
Voitec understands that not all businesses are the same. We offer a range of technology and options to ensure we can find the right solution for your business.
Samwin Attendant Console
Samwin Attendant is ideal to meet the requirements for your reception team working in the Microsoft Teams Unified Communications platform environment.
Heedify Attendant Console
Heedify Attendant Console integrates seamlessly with Microsoft Teams, providing an intuitive interface for receptionists to handle calls, manage contacts and optimise customer service. Elevate your customer experience effortlessly with advanced call routing, VIP prioritisation and real-time analytics.Cisco Unified Attendant Console
Cisco Unified Attendant Consoles (UACs) can help your reception team handle all calls efficiently and professionally, with advanced features for a more streamlined approach.
Arc Solutions
Designed exclusively for use with the Cisco Unified Communications Manager (CUCM) platform, Arc products are flexible and scalable to cater for the most complex business scenario. The certified engineers at Voitec can help with ensuring systems are designed, installed and configured to match the precise needs of your client.
INSIGHTS
Broken Lines! Voice AI a Game Changer for Continuous Communications for the Healthcare Sector
In the wake of the Optus network outage on the 8th November 2023, the fragility of Australia’s telecommunications infrastructure was starkly revealed. The outage not only disrupted everyday life but also posed, significant challenges to critical services, including hospitals and healthcare providers. The Australian Government’s report released on the 30th April 2024, on the incident
Transforming the Customer Experience: CX CLOUD® Seamless CRM Integration with Microsoft Dynamics
In today’s fast-paced business environment, providing exceptional customer service is crucial for maintaining customer satisfaction and loyalty. A well-integrated contact centre solution can significantly enhance customer interactions and streamline operations. Empower your customer service team and personalise the customer experience with CX CLOUD® and its seamless customer relationship management (CRM) integration into Microsoft Dynamics.
How The Right Technology Choices Can Help Your Contact Centre
Modern contact centres rely on sophisticated technology to operate at their full potential. Using the right mix of technology to support live agents improves productivity, enhances the customer service experience, provides opportunities to coach and retain talented staff, and ultimately boosts customer loyalty and revenue. There are many types of technology available to businesses looking
What Is A Customer Service Desk (And How Do They Improve Customer Experience)?
Does your company have a customer service desk? The modern customer service desk is a comprehensive support centre, offering a single point of customer contact for a business. Service desk software incorporates many methods of communicating with customers, storing customer information, and analysing data. For a business to experience success, it is vital that it
How CX CLOUD® Can Maximise Your Contact Centre’s Potential
Agility and the speed to adapt has proven to be a critical business continuity factor over the past year. Cloud adoption – and cloud contact centres – accelerating faster than expected prior to the global COVID-19 pandemic. 2020 has highlighted more than ever the need to have an efficient and effective contact centre for customers
Maintaining Balance Between Live Agents and AI in a Cloud Contact Centre
In an increasingly fast-paced world, the expectations of modern consumers are continually evolving. Now more than ever, customers expect almost immediate responses from businesses when they have a question or issue. Recent data gathered by Salesforce reveals that 64% of consumers expect real-time responses, with millennials in particular having an expectation of instant replies. While