Samwin is a highly versatile and flexible contact center software solution. Users benefit from its modular architecture, which makes every contact center unique and user friendly.
The product‘s special architecture and wide range of functions make it the only solution of its kind on the market. The SIP-based software solution incorporates more than 15 years‘ experience in tele- communications and interaction design. Total efficiency is another of its outstanding features.
A central samwin server can be individually equipped with a wide variety of function modules and supplemented at any time. For example, the user can configure a basic call centre and develop it into a fully-fledged contact centre by adding e-mail, chat, social media or even an attendant console solution.
Supplementary modules such as reporting and real-time displays are also available in samwin.
The vendor-neutral samwin software allows parallel operation of a contact center and attendant console solution in one system and with just one user interface. The option to switch between two views enables the staff to cover both areas professionally and effectively. Thanks to samwin‘s proprietary routing mechanisms, callers can be flexibly routed and handled across both groups. Complex installations offer a wider range of services with the integrated IVR or messaging and can meet all application scenarios – an advantage in terms of flexibility.
The Call Center View in samwin offers a user-definable web frame that can be completely adapted to customer requirements. Customers‘ own CRM systems or special modules developed for specific customers can also be incorporated. All the relevant call and customer data are already integrated by samwin and support the agents in their work.
Voitec is the Distributor for Samwin in APAC, we can help you with both Sales and Technical Support
Contact Us to find out more about the Samwin Contact Centre product set and how we can help you.