As Oracle Co-browse sunsets on December 31st, 2024, businesses that rely on co-browsing technology to enhance their customer support face the need to find a new solution. Surfly, a leader in universal co-browsing, offers a powerful solution that not only fills the gap left by Oracle Co-browse but also expands functionality, ease of use, and security. If you’re looking for a solution that excels in remote browser technology and web browser sharing, Surfly provides an ideal upgrade.
Why a replacement for Oracle Co-browse is necessary
Oracle Co-browse has served businesses for years, enabling agents to guide customers in real-time across their web platforms. However, its limitations and phase-out present both a challenge and an opportunity. Transitioning to a more versatile, user-friendly tool can transform your customer experience, adding enhanced co-browsing features and more advanced web browser sharing.
Key aspects to consider when choosing a new co-browsing tool include:
- Ease of use: Look for tools that minimise setup time and simplify the customer experience. A remote browser solution should operate directly in the web browser without plugins or downloads, allowing agents and customers to engage easily.
- Data security: Data security is critical in co-browsing, especially for industries like finance or healthcare. Look for solutions with encryption, field masking, and audit controls to ensure sensitive data is protected throughout the session.
- Integration potential: Co-browsing solutions should integrate seamlessly with CRM and customer support tools, reducing workflow interruptions and maximising productivity. Verify compliance with security standards such as GDPR, SOC 2, and HIPAA for regulatory peace of mind.
- Scalability and versatility: Choose a solution with universal compatibility across different digital environments, from simple web pages to dynamic elements. This flexibility supports long-term scalability as business needs evolve.
Surfly: A next-generation co-browsing solution
Surfly is a powerful co-browsing tool designed to meet the demands of modern enterprises. Offering a range of co-browsing and remote browser solutions, to provide a more personalised customer experience.
Here’s how Surfly’s unique features set it apart:
No-code, instant implementation
One of Surfly’s primary benefits is that it requires no code changes or plugins, which makes implementation fast and straightforward. Unlike many co-browsing tools that demand website modifications or embedding scripts, Surfly operates out of the box, allowing teams to begin using it almost instantly. This streamlined setup can reduce the onboarding period and boost productivity.
Enhanced security and privacy controls
Surfly prioritises security and data privacy, aligning with major industry standards like SOC, ISO, HIPAA, and GDPR. Surfly’s advanced field masking and permission settings give administrators full control over what information is visible to agents and customers, helping prevent data leaks or accidental exposure. Unlike some other co-browsing solutions, Surfly does not store sensitive data, adding an extra layer of security and compliance assurance.
Seamless collaboration in real-time
Surfly’s real-time collaboration features allow agents to guide customers through complex processes smoothly. With tools for highlighting areas of interest, sharing screens, and using an integrated e-signature function, Surfly enables agents to provide interactive assistance directly on the customer’s screen. This is especially valuable for industries like finance, insurance, or healthcare, where detailed guidance and document signing are often necessary.
Universal web compatibility
Surfly’s technology stands out in its ability to support universal co-browsing across various digital environments. Unlike other tools limited to specific web pages or requiring script embedding, Surfly allows businesses to deliver seamless support across any website or application, including third-party content, iFrames, and complex interactive elements. This flexibility makes Surfly one of the most versatile web browser sharing tools available.
Scalable integration with existing platforms
Surfly supports integration with a wide range of customer service tools through APIs, making it easy to integrate with the tools you’re already using. This approach ensures that adding Surfly to your tech stack won’t require an overhaul of existing systems, reducing implementation costs and avoiding disruptions in workflow.
Audit and compliance capabilities
For businesses that require detailed session tracking, Surfly offers audit and compliance features, providing full transparency without compromising user privacy. Its session recording, activity tracking, and data redaction capabilities make it easier to manage customer interactions while adhering to internal and regulatory standards. This transparency is crucial for quality control and provides valuable insights into support interactions.
Why Surfly is the best Oracle Co-browse alternative
For businesses seeking a seamless transition from Oracle Co-browse, Surfly’s unique features, ease of use, and security standards make it a standout choice. The universal compatibility, no-code implementation, and powerful security features align Surfly as the preferred co-browsing tool for enterprises that prioritise both customer experience and data protection.
Businesses focused on the customer experience will find that Surfly’s universal compatibility, ease of deployment, and customization options make it an ideal Oracle Co-browse replacement.
Ready to upgrade your co-browsing experience?
Evaluating co-browsing options should be based on your unique business needs and goals. Whether you’re in finance, healthcare, e-commerce, or another sector, Surfly offers a reliable, future-proof solution to enhance your digital customer experience. Start the transition to Surfly and bring a new level of efficiency and ease to your customer interactions.
Learn more about how Voitec and Surfly can support your organisation: book a demo now.