Elevate Your Customer Service with Seamless Microsoft Teams Integration
Delivering exceptional customer service is essential, and the right technology can make it effortless. Heedify Attendant Console offers a professional, cloud-based solution that simplifies call management and enhances customer interactions.
Seamlessly integrated with Microsoft Teams, Heedify equips receptionists with the tools they need to handle calls, manage contacts, and streamline workflows — all from a single, intuitive interface. Whether you’re a small business or a large enterprise, Heedify helps you improve communication, so you can focus on delivering outstanding service to your customers.
Key Benefits
- Instant setup: 100% native Microsoft Teams, Heedify Attendant Console will be setup in less than 1 hour in any tenant for any PSTN connectivity option.
- Cloud-based scalability: Whether you're a small business with a single receptionist or a large enterprise, Heedify's micro cloud services cater to your needs.
- No additional infrastructure: 100% cloud-based, eliminating the need for on-prem infrastructure. Consent to a few permissions, and you're ready to go!
The Telephony Solution Your Receptionist Will Love
Empower your receptionists with a native Microsoft Teams attendant console application that provides receptionists with the tools they need to efficiently manage calls in one ergonomic interface—no more switching between applications! Calls ring directly in the console, allowing receptionists to handle customer communications seamlessly.
Key Features
- Advanced call management: Use drag-and-drop, double-clicks, or shortcuts to perform tasks like blind transfers, consults, or holding calls
- Unified contact management: Easily manage both internal and external contacts, all within the same interface.
- Teams presence integration: Synchronise with Active Directory, Outlook Calendar, and Teams presence to optimise communication workflows.
- Live queue view: Keep tabs on call queues and optimise response times with real-time insights
Advanced Features for Optimised Performance
- Advanced call queuing: Skill-based routing, in-queue position announcements, and VIP prioritisation ensure that every customer is handled with care.
- VIP contact handling: Set priority for high-value customers, reducing wait times and improving satisfaction
- Powerful analytics: Make data-driven decisions with real-time and historical reporting via Power BI.
- PSTN flexibility : Supports any Microsoft Teams connectivity option—Microsoft Calling Plans, Direct Routing, or Operator Connect.
Why Choose Heedify?
- Native Teams experience: No need for additional software—Heedify Attendant Console is built directly into the Teams interface for smooth operations.
- Effortless setup: Get started in under an hour with easy installation and integration.
- Free 30-Day trial: Experience the full capabilities of Heedify Attendant Console with a risk-free 30-day trial. Contact us to get started.
Bring Your Customer Service to the Next Level
Transform your customer experience with Heedify Attendant Console — an all-in-one solution that capitalises on your Microsoft 365 investment while providing a professional telephony environment for your receptionists.