Day: October 25, 2023

Voitec’s three-part series ‘Contact Centre Pain Points’ has explored the multitude of ways that businesses can experience pain points and the steps that organisations can take to mitigate them. In Part I we considered pain points that impact customers and lead to lost sales, revenue and reputation. In Part II, we looked at pain points that effect your customer service or contact centre agents, resulting in staff turnover and lost opportunities for professional growth.