August 17, 2020

How Small and Medium Sized Businesses Can Get the Most Out of Cloud Contact Centres

August 17, 2020

In light of the current coronavirus (COVID-19) pandemic, cloud contact centres can provide a seamless transition from an office arrangement to a remotely accessible and safe platform. CX CLOUD® offers cloud contact centre solutions to help businesses of all sizes enhance their customer service outputs and securely manage data. Small and medium sized business can be

How Co-Browsing Technology Can Improve Customer Service

August 17, 2020

Customer service is becoming increasingly digitised. As such, new technologies that facilitate improved digital customer service and enhanced experiences for contact centre agents are quickly evolving. A perfect example of is co-browsing technology. It enables agents to efficiently diagnose a customer’s problem and provide a tailored, step-by-step solution. Co-browsing technology has developed over the years

Day: August 17, 2020

How Small and Medium Sized Businesses Can Get the Most Out of Cloud Contact Centres

How Co-Browsing Technology Can Improve Customer Service