Understanding IVR and What It Could Do For Your Business
November 7, 2018
IVR or interactive voice response allows computers and humans to interact with one another via voice and keypad inputs, known as dual-tone-multi-frequency (DTMF) tones. IVR is used in telecommunications to enable interaction between customers and a company’s host system. An IVR system gives customers a series of options from which the customer can select by